Terms of Service

General Terms and Conditions

Article 1 – Definitions
The following definitions apply in these terms and conditions:
1. Trader: the natural or legal person who offers products and/or services to consumers from a distance;
2. Consumer: the natural person whose action is not within the course of a profession or business and who enters into an distance contract with the trader;
3. Distance contract: an contract whereby sole use is made of one or more techniques for distance communication within the framework of a system organized by the trader for the distance sale of products and/or services, up to and including the moment that the contract is concluded;
4. Technique for distance communication: means that can be used for concluding an contract, without the consumer and trader being in the same place at the same time;
5. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
6. Right of withdrawal: the possibility for the consumer to waive the distance contract within the withdrawal period;
7. Day: calendar day;
8. Extended duration transaction: a distance contract that relates to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
9. Durable medium: every means that enables the consumer or trader to store information that is addressed to him in person in a way that facilitates future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the trader
Briccialdi Flutes

Via delle magnolie 3

88060 San Sostene (CZ)
www.briccialdi.com

ITALY 


Article 3 – Applicability 
1. These general terms and conditions apply to every offer made by an trader and to every distance contract that is realized between an trader and a consumer.
that is most favorable to him in the event of incompatible general terms and conditions.

Article 4 – The offer
1. All offers made by Briccialdi Flutes are without obligation, unless explicitly agreed upon in writing with consumer.
2. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
3. The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.

Article 5 – The contract 
1. The contract will be concluded at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of 
acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed.
3. If the contract is concluded electronically, the trader will take suitable technical and organizational
measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.
4.The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill
his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.

Article 6 – Right of withdrawal upon delivery of products
1. When purchasing products, a consumer has the possibility of dissolving the contract, without giving
reasons, during at least fourteen days. This period commences on the day after the product was received by
– or on behalf of – the consumer.
2. During this period the consumer will treat the product and its packaging with care. He will only unpack
or use the product as far as necessary in order to be able to assess whether he wishes to retain the product.
If he wishes to exercise his right of withdrawal, then he will return the product to the trader, with all
associated components, and – in as far as this is reasonably possible – in the original state and packaging,
in accordance with the reasonable and clear instructions that were provided by the trader.

Article 7 – Costs in a case of withdrawal 
1. If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.
2. If the consumer has paid a sum, the trader will refund this sum as quickly as possible, though at the 
latest within 30 days after the goods were returned or after the withdrawal.

Article 8 – The price
1.During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs. 
2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices. 
3.Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
4.Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and: 
a) they are the result of statutory regulations or stipulations; or
b) the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
5.Prices stated in offers of products or services include VAT.

Article 9 – Conformity and Guarantee
1. The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.
2. A guarantee arrangement offered by the trader, manufacturer or importer does not affect the rights and claims that a consumer can enforce on the grounds of the law and/or the distance contract in relation to a failure on the part of the trader to keep to his obligations vis-à-vis the consumer.
3. Warranty can become void if buyer, without prior permission from trader, performs any changes/repairs to its products.

Article 10 – Supply and implementation
1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
2. The place of delivery is deemed to be the address that the consumer makes known to the company.
3. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest one month after the order was placed. In this case, the consumer has a right to dissolve the contract, free of charge, and a right to possible damages.
4. In the case of dissolution in accordance with the previous paragraph, the trader will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after that dissolution.
5. Should delivery of a product that has been ordered prove impossible, the trader will attempt to provide a replacement article. The fact that a replacement article is being supplied will be stated clearly and intelligibly, at the latest upon delivery. The right of withdrawal cannot be precluded in the case of replacement articles. The costs of return shipments will be charged to the trader.
6. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer, unless this has explicitly been agreed otherwise.

Article 11 – Payment
1. As far as no later date has been agreed, sums payable by the consumer should be paid within fourteen days after the goods have been delivered, or – in the case of a contract to provide a service – within 14 days after the documents relating to this contract were issued.
2. When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made.
3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
4. In the event of non-payment on the part of the consumer, the trader has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.

Article 12 – Complaints procedure
1. The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
2. Complaints about exercising the contract must be submitted to the trader without delay, in their entirety and clearly defined, after the consumer has discovered the defects.
3. A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within

Trial period / Return policy

We at Briccialdi Flutes hope that you will be satisfied with your purchase. However, should you wish to return a product to us, we will be happy to refund the cost of the item when returned to us within 14 days of delivery to you. We ask you to pay the return shipping only. Before returning any products we advise you to contact us before hand as we may be able to resolve without the need to return the item. 

If you wish to exchange a bought article? No problem, if the article has remained undamaged, you can send the article back to us within 14 days. All we ask is for you to pay the return shipping only.


Guarantee

The flutes we sell come with the our full 2 years warranty. 

IWe repair the instrument.
        or
We replace the instrument - no cost to you.

 

Damage

It is our responsibility to get your order in perfect condition. We check the instruments we send out very carefully and pack them in a lot of styrofoam peanuts. We have had very few problems with damage at the other end. Should something occur in transit, we will solve it either by having it repaired locally and paying for it or simply replacing the instrument.Your risk until you have played the instrument and adjudge it to be perfect is none. 

 

Privacy and security

Security and privacy are very important to us. We ensure an appropriate degree of securing personal data. We do not sell or transmit any customer's personal information to third parties. Online creditcard payments are handled by a secure page (SSL-page) to protect your data from any third party.